Shipping & Delivery Policy
DRAFT — NOT APPROVED FOR PUBLICATION | 22 October 2026
Contact and delivery availability
SG LASER. Business owner: Kamila Gajos. Business registration number CRO/RBN: 622586. Business and returns address: Reanduff, Tallow, Co. Cork, P51 P2W6, Ireland. Email: sglasershop@gmail.com. Website: https://www.sglaser.ie.
Shipping regions currently configured in Wix are Ireland, the United Kingdom and Germany. Availability depends on the delivery address, product and shipping options offered at checkout. If no option is offered for your address, contact us before ordering.
Processing time
Our usual order preparation time is 3–5 working days before dispatch, unless a different timeframe is disclosed for a particular order or agreed with you. Processing is the time needed to prepare or make an order; delivery transit time starts after dispatch. This is an estimate, not a guarantee of arrival within 3–5 working days.
Personalisation, an agreed proof approval or a clearly disclosed holiday notice may affect processing. We will communicate material changes affecting an agreed delivery date. A general processing estimate should not override a specific date we have agreed with you.
Methods, charges and tracking
For Ireland, configured options are An Post at €6.85 and Express Post at €11.99. Final charges and availability are those displayed for the specific order at checkout. An express delivery service does not necessarily shorten the preparation of personalised goods.
We do not offer free delivery based on an order-value threshold. Shipping charges, where applicable, are shown before you place an order.
Tracking is provided where the selected delivery service includes it. Carrier delivery estimates should be distinguished from any delivery commitment agreed with SGLaser. Please contact us before ordering if delivery by a particular date is essential.
Address accuracy and delivery problems
Check the recipient name, address, Eircode or postcode and contact details before ordering. Contact us promptly if a correction is needed; whether it can be made depends on the dispatch stage.
If an order is late, missing, damaged or appears delivered but has not arrived, contact sglasershop@gmail.com with your order number and the details available. We will investigate with the relevant carrier where appropriate. Please retain packaging and photographs of visible damage where reasonably possible.
Using a carrier does not remove SGLaser's responsibilities under consumer law. Your remedies for non-delivery or failure to meet an agreed delivery obligation remain available. We do not make your rights depend solely on the outcome of a carrier claim.
Returns
See the separate Returns & Refunds Policy for cancellation, return instructions and faulty goods. Returns are sent to Reanduff, Tallow, Co. Cork, P51 P2W6, Ireland unless we agree another arrangement with you.
INTERNAL REVIEW — REMOVE BEFORE PUBLICATION
Final checkout totals for Ireland, UK and Germany remain NOT VERIFIED. Confirm UK customs/taxes and destination coverage before publication. Effective date pending. This saved draft does not change live shipping rules or checkout.