FAQs are essential for helping site visitors quickly find answers to common questions about your online store. They improve navigation, enhance user experience, and reduce the need for direct customer support by providing immediate information.

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

To maintain the quality of your personalized wooden products, avoid exposure to direct sunlight and moisture. Clean with a dry cloth and store in a cool, dry place. For more detailed care instructions, please visit our Product Care page.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website. If you have any issues, please contact our customer service at sglasershop@gmail.com.

We accept returns within 30 days of purchase for non-personalized items. Personalized items are non-refundable unless there is a defect in the product. Items must be in their original condition and packaging. Please contact our customer service at sglasershop@gmail.com to initiate a return.

We accept various payment methods including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

We offer a variety of shipping options to meet your needs, including standard and express shipping. You can choose your preferred shipping method at checkout. For more details, please visit our Shipping Information page.